Payment Policy

PAYMENT OPTIONS

At Whissly, we offer secure and convenient payment methods to make purchasing premium pet products easy and stress-free. Below are the payment options available on our website:

Credit & Debit Cards

Visa

Visa is one of the world's most trusted payment networks, offering secure transactions worldwide.

How it works:

  • Select your card at checkout

  • Enter your card details (card number, expiry date, and CVV)

  • Your payment is processed instantly with confirmation

Benefits:

  • Widely accepted globally

  • Secure transactions with fraud protection

  • Fast and easy checkout

Mastercard

Mastercard provides reliable and secure payment solutions trusted by millions of customers.

How it works:

  • Choose Mastercard as your payment method

  • Provide your card details securely

  • Confirm payment to complete your order

Benefits:

  • Global acceptance and recognition

  • Advanced security features

  • Quick transaction processing

American Express (Amex)

American Express offers premium payment services with additional cardholder benefits.

How it works:

  • Select American Express at checkout

  • Enter your Amex card details

  • Authorize payment to finalize your purchase

Benefits:

  • Purchase protection and insurance options

  • Excellent customer support

  • Enhanced fraud monitoring

Diners Club

Diners Club provides global payment solutions with premium cardholder services.

How it works:

  • Choose Diners Club during checkout

  • Enter your card information

  • Confirm payment to complete your order

Benefits:

  • Accepted at millions of locations worldwide

  • Travel and lifestyle benefits

  • Secure transactions with 24/7 support

Digital Wallets

Apple Pay

Apple Pay allows for fast, secure, and contactless payments using your Apple devices.

How it works:

  • Select Apple Pay at checkout

  • Authenticate with Face ID, Touch ID, or passcode

  • Payment is processed instantly without sharing card details

Benefits:

  • Enhanced security with tokenization

  • No manual entry of card information

  • Quick and contactless checkout

Google Pay

Google Pay offers a fast and secure way to pay using your Android device or web browser.

How it works:

  • Choose Google Pay at checkout

  • Authenticate with your device security (fingerprint or PIN)

  • Complete payment instantly

Benefits:

  • Secure payments without sharing card numbers

  • Quick checkout with saved payment methods

  • Works across devices

PayPal

PayPal is a trusted global payment platform offering buyer protection and secure transactions.

How it works:

  • Select PayPal at checkout

  • Log in to your PayPal account

  • Confirm payment to complete your purchase

Benefits:

  • Buyer protection on eligible purchases

  • No need to enter card details on our site

  • Fast and secure international payments

Alternative Payment Methods

Klarna

Klarna offers flexible payment options, including "Pay in 30 days" and installment plans.

How it works:

  • Choose Klarna at checkout

  • Select your preferred payment plan

  • Complete purchase and manage payments through Klarna

Benefits:

  • Flexible payment options

  • Pay later or split payments

  • No hidden fees when paying on time

Shop Pay

Shop Pay provides a fast, secure checkout experience with payment tracking and rewards.

How it works:

  • Select Shop Pay at checkout

  • Verify your information with a one-time code

  • Complete your purchase instantly

Benefits:

  • Lightning-fast checkout

  • Saved payment information for future purchases

  • Carbon-neutral shipping options

UnionPay

UnionPay is a leading international payment network offering secure card transactions.

How it works:

  • Choose UnionPay as your payment method

  • Enter your UnionPay card details

  • Confirm payment to complete your order

Benefits:

  • Widely accepted across the UK and internationally

  • Secure payment processing

  • Convenient for international customers

Security and Protection

Your security is our highest priority. All transactions on the Whissly website are encrypted using advanced SSL (Secure Socket Layer) technology to protect your personal and payment information. We comply with PCI-DSS (Payment Card Industry Data Security Standards) requirements and continuously update our security measures to meet the latest industry standards.

What we do to protect you:

  • 256-bit SSL encryption for all transactions

  • PCI-DSS Level 1 compliant payment processing

  • Fraud detection and prevention systems

  • No storage of full card details on our servers

  • Regular security audits and monitoring

Payment Processing

All payments are processed securely through Shopify Payments and our trusted payment partners. Your card details are never stored on our servers and are handled in accordance with international security standards.

Currency

All prices are displayed in British Pounds Sterling (GBP) and include VAT where applicable. Your card issuer may charge a foreign transaction fee if your card is from outside the UK.

Payment Issues

If your payment is declined, please:

  1. Check that your card details are correct

  2. Ensure you have sufficient funds or credit available

  3. Contact your card issuer to authorize the transaction

  4. Try an alternative payment method

If problems persist, please contact our customer service team for assistance.

Customer Service

If you encounter any issues or have questions about payment options, please contact our customer service team. We're here to help you complete your purchase smoothly.

Email: whiskerswoofsltd@gmail.com
Phone: [INSERT PHONE NUMBER]
Customer Service Hours: Monday to Sunday, 10:00 AM – 6:00 PM (GMT)

We aim to respond to all inquiries within 1-2 business days.

Company Information

Whissly - Premium Pet Products
Email: whiskerswoofsltd@gmail.com
Address: [INSERT UK ADDRESS]
Phone: [INSERT PHONE NUMBER]