Welcome to the Whissly Frequent Asked Questions (FAQ) Page

We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.

1. Q: Do you ship internationally?

A: Yes, we ship to many countries around the world. International shipping times vary depending on the destination, but most orders arrive within 7–21 business days. During checkout, you’ll be able to see all available shipping options, delivery estimates, and costs for your location.

2. Q: Are your pet beds machine-washable?

A: Yes, most of our premium pet beds come with removable covers that can be safely washed in a standard washing machine. We recommend using a gentle cycle and air-drying the cover to help preserve the fabric quality. Detailed care instructions are listed on each product page.

3. Q: What materials are your dog collars made of?

A: Our collars are crafted from durable, high-quality materials such as genuine leather, reinforced nylon, and hypoallergenic metal hardware. They’re designed to be both comfortable for pets and long-lasting, even with daily use. Each product listing includes a full breakdown of the materials used.

4. Q: How long does order processing take?

A: It usually takes us 1–2 business days to prepare your order. This includes product quality checks, careful packaging, and handoff to the shipping carrier. You’ll receive an email notification as soon as your order is on its way.

5. Q: Can I return a product if my pet doesn’t like it?

A: Yes, absolutely. We understand that sometimes pets may not take to a new item right away. You can return most products within 30 days as long as they are clean, unused, and in their original packaging. Just contact our support team and we’ll help you through the return process smoothly.

6. Q: Do you offer customer support if I have questions about choosing the right product?

A: Yes, absolutely. Our customer support team is happy to help you choose the right product for your pet. Whether you need advice on sizing, materials, dietary options, or product features, you can reach out to us via email or live chat. Just tell us a bit about your pet’s needs, and we’ll guide you through the best options available.

7. Q: What should I do if I received a damaged item?

A: We’re very sorry when that happens. If your order arrives damaged, please reach out to us within 48 hours and include photos of the product and packaging. Our support team will quickly arrange a replacement or issue a full refund, depending on your preference.

8. Q: How do I know if a product is suitable for my pet’s age or breed?

A: Each product on our site includes detailed information about recommended age, size, and breed suitability. We also provide guidelines and tips in the product description to help you make the right choice. If you’re unsure, our customer support team is always available to give personalized advice based on your pet’s specific needs.

9. Q: How do I choose the right harness size for my pet?

A: Every harness on our site includes a detailed size chart. We recommend measuring your pet’s chest, neck, and sometimes weight, then comparing those measurements to the chart. If you’re between sizes, it’s usually better to choose the larger one for comfort.

10. Q: Do you have products for cats as well?

A: Yes, we do! Whissly offers a full range of premium products for both cats and dogs. This includes toys, grooming tools, beds, feeding accessories, and more. You can browse the dedicated cat section to find items tailored to feline needs.

11. Q: Are your products eco-friendly?

A: Many of our products are made from sustainable or recycled materials. We’re committed to reducing environmental impact wherever possible. Eco-friendly items are marked with a special “Eco Choice” badge so you can easily find them while shopping.

12. Q: Can I track my order once it ships?

A: Yes, absolutely. As soon as your order is shipped, you will receive an email with a tracking link. You can use this link to follow your package’s progress in real time and see its estimated delivery date.

13. Q: Do you offer gift cards?

A: Yes, we offer convenient digital gift cards in several amounts. They’re perfect for pet lovers and can be sent instantly by email. The recipient can use the gift card on any item in the store.

14. Q: What payment methods do you accept?

A: We accept all major credit and debit cards, as well as PayPal, Apple Pay, and Google Pay. All payments are processed securely, and your information is protected with industry-standard encryption.

15. Q: Do you offer personalized items?

A: Yes! Several of our products, such as collars, ID tags, and some accessories, can be customized with your pet’s name or other details. You’ll find personalization options on the product page, and the customization process is quick and simple.